At TailorMe, every garment is custom-stitched based on your measurements and design preferences. Because of the personalized nature of our services, our refund and return policies are outlined below.
1. Custom-Made Products
All outfits ordered through TailorMe are made-to-measure and customized. Therefore:
- Returns are generally not accepted for custom-stitched garments.
- Refunds are not applicable once stitching has begun.
2. Eligibility for Refund or Replacement
Refunds or replacements may be considered only in the following cases:
- Major stitching defects
- Incorrect garment delivered (wrong design or order mix-up)
- Significant deviation from confirmed specifications
All issues must be reported within 48 hours of delivery with clear photos and order details.
3. Alterations Policy
If minor fitting issues occur:
- Customers may request alterations as per the boutique’s policy.
- Alteration support is subject to review and approval.
- Shipping charges for alteration (if applicable) may be borne by the customer unless otherwise agreed.
4. Cancellation Policy
- Orders can be canceled only before stitching has started.
- Once the boutique begins the stitching process, cancellation requests will not be accepted.
- Approved cancellations may be eligible for a partial refund after deducting processing charges.
5. Non-Refundable Situations
Refunds will not be provided in cases of:
- Incorrect measurements submitted by the customer
- Change of mind after order confirmation
- Minor color variations due to screen display differences
- Delays caused by incorrect address or unavailable recipient
6. Refund Processing Time
If a refund is approved:
- The amount will be processed through the original payment method.
- Refund processing may take 5–10 business days, depending on the payment provider.
7. Contact Us
For refund or return requests, please contact:
Email: 002.tailorme@gmail.com
Phone: +91 9380984064